Refund Policy
Our Full Refund Policy:
Individual player league fees are fully refundable (minus the credit card processing fees that we are charged and don’t get back, equal to 3.49% + $0.49) if the player sends an email requesting a refund more than 21 days before the first game day. If your league start date is delayed for any reason (including but not limited to delays due to games being called off in the previous season), the 21 day request window applies to the originally scheduled league start date. Team deposits are refundable (minus any processing fees incurred at the same rate stated above) if the captain emails us 30 days before the scheduled league first day.
At or within 21 calendar days of your season first game date, refunds are not allowed for the following reasons including but not limited to inability to play due to injury, illness, relocation, work situations, financial situations, etc. If no refund is available, only replacements that you yourself find are allowed. He/she must email us registration information (name, email, age, shirt size, etc), but then pay you directly for what you agree upon for their league fees. He/she will not be allowed to play without submitting this information and without informing the league of this switch. In this situation, all replacements must usually be of the same gender and around the same age to maintain the ratios and consistency of team organization.
If a player or team will be refunded due to no fault of their own, in other words if a league is cancelled or another no fault situation (which are rare), S3 will refund your payment in full. For partial season cancellations (again very rare), a prorated refund will be provided.
Once a request for refund is finalized and a full refund is provided, that person may not join re-join that same league season for any reason, so only request a full refund if you are absolutely certain that you are unable to play. If you would like to switch the league you are signed up for, contact us and the amount paid can be directly applied to the other league and if there is a difference in league fees, a refund or additional league fee payment will apply.
If we are past the time for granting a refund, there is a chance we may be able to replace you with another interested player, but this is in no way guaranteed or to be expected. We want all spots on teams filled so our teams have sufficient players for the season, so if the league is sold out and someone wants to play that fits yours spot, we will replace you with that person and provide a refund minus a $25 player replacement fee for the work and time involved in switching you out with another player. Payments cannot be saved as a credit for future leagues past the time to request a refund as that acts basically as a refund.
League fees are non-refundable regardless of the circumstances at any time once the season has begun. Once replaced during the season, you may not re-enter the season.
Forfeits happen occasionally for games in all intramural league organizations. If a team forfeits against your team, we do not offer refunds or credits because of this.
After first games have been played, if you or your team choose to drop out of the league, no refunds or credits will be provided for missed or unplayed games and it is unlikely we will be able to make up these games at a later date due to scheduling and availability issues. In addition, no refunds will be provided after first games have been played for reasons including but not limited to family or work situations, relocation, sickness, etc.
Additional Refund Policy Info for Events
Please see each individual event for its specific refund policy. For S3 River Tubing Float trips, if a refund is provided for any reason, including but not limited to cancellation due to weather or unsafe floating conditions, you will receive a full refund minus the payment processing fees that we are charged and don’t get back when doing a refund (equal to 3.49% + $0.49). All payment processors keep their fees on refunds, which can add up for a full event cancellation. For this specific float trip event, if we have to cancel for your safety and we lose ~$4 per person, that’s a significant loss for us. So we require all sign ups for this trip to accept the risks of a potential cancellation and help us share in the fees if/when we have to cancel.